Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
Success Showcase: After the Deal Is Inked
Jun. 7, 2022 at 10:30 a.m. PDT
A mini-masterclass, "After the Deal Is Inked," by co-authors of Weaving Two Worlds: Economic Reconciliation Between Indigenous Peoples and the Resource Sector, Christy Smith and Michael McPhie.
Sponsored by the JDS Group of Companies.
Christy Smith is a K’ómoks First Nation matriarch with some settler ancestry, living in her traditional territory on Vancouver Island. Engaging and building good relationships are at the core of what Christy does as a changemaker, mentor, liaison, project manager, and engagement expert. Christy currently serves as partner and Vice-President, Indigenous and Stakeholder Relations, with Falkirk Environmental Consultants and Vice President of Sustainability for TDG Gold Corp. Christy is the co-author of the best-selling book: “Weaving Two Worlds – Economic Reconciliation Between Indigenous Peoples and the Resource Sector”.
Michael McPhie has worked as a founder, director and executive leading the development of mineral resource projects and companies throughout North America and internationally. He is a specialist in the environmental, regulatory, Indigenous and financial aspects of the natural resources sector and has held senior executive and board positions with both industry and the Government of Canada. Michael is currently the Co-Chair and Founding Partner of Falkirk Environmental Consultants Ltd. and the co-author of the best-selling book: “Weaving Two Worlds – Economic Reconciliation Between Indigenous Peoples and the Resource Sector”.