Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
In Conversation: From Both Sides of the Negotiating Tables
Jul. 12, 2023 at 11:10 a.m. PDT
RBC is forging pathways to success for Indigenous peoples through skills and talent development programming and community-focused initiatives. Gain insights into the innovative Future Launch Scholarship program delivered in partnership with not-for-profits, the Indigenous Peoples Development Program, and RBC's commitment to listening, learning, and growing together with Indigenous communities for a brighter, shared future.
Participants:
Chris Hunt, Director Senior Commercial Markets, Indigenous Financial Services, RBC,
Crystal Muldoe, Senior Manager Indigenous Markets, RBC, and
Riley Bonshor, Banking Advisor, RBC.
Chris Hunt began his banking career in 2003 and joined RBC in 2017 as a CAM Intern. Chris took on progressively more responsibility within the Indigenous Markets Team and is Director Senior Commercial Market, Indigenous Markets. He brings his experience in the branch network, including 6 years in branch management. Chris graduated with a Master of Business Administration in Entrepreneurship from the University of Victoria. He is from the Kwakiutl Nation, located on Northern Vancouver Island.
Crystal Muldoe took on the newly created role Senior Manager, Indigenous Markets in June 2022 after 21 years working in the branch network. In this role, Crystal works with Indigenous communities and Indigenous individuals to achieve homeownership by coaching and supporting branch staff and mortgage specialists with RBC’s on-reserve lending programs. She is from the Gitxsan Nation located on Northern BC, and she has been an elected Councillor for her Band since 2012. Crystal currently resides in Hazelton, B.C. and enjoys spending time with her children, two huskies and cat.
Riley Bonshor is a proud member of the Dzawada’enuxw First Nation in Kingcome Inlet, BC. Starting his career with RBC in downtown Vancouver as a Client Advisor, he now works at the Denman and Barclay branch as a Banking Advisor serving the communities’ personal and small business clientele. Riley is active in the Indigenous banking community at RBC and serves on the BC Royal Eagles Leadership Cabinet which spearheads educational Indigenous initiatives for RBC Employees in BC.