Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
Discussion: In Conversation with Ian Anderson and Karen Restoule
Jun. 7, 2022 at 9:10 a.m. PDT
Ian Anderson spent the past decade developing industry-to-First Nations relationships for a major nation-building project, the Trans Mountain expansion. Karen Restoule is Chief Executive Officer of Shared Value Solutions, and a member of Dokis First Nation, an Ojibwe community in northeastern Ontario.
Before his recent retirement, Ian Anderson served as the Chief Executive Officer of the Trans Mountain Corporation. Ian Anderson spent the past decade developing industry-to-First Nations relationships for a major nation-building project, the Trans Mountain expansion.
Karen Restoule is Chief Executive Officer for Shared Value Solutions (SVS), an environmental and community development consulting firm working with Indigenous communities to achieve their goals of jurisdiction, prosperity, and self-determination. Prior to joining SVS, Karen led the modernization of Ontario’s administrative justice system as the Alternate Executive Chair at Tribunals Ontario, responsible for Landlord and Tenant Board and Ontario Parole Board. Previously, she served as Director of Justice at Chiefs of Ontario where she worked with First Nations leadership to advance policy solutions to justice issues.
In 2016, Karen co-founded BOLD Realities, a non-profit organization that advances economic reconciliation by convening discussions and developing tools to help build relationships. In 2018, they partnered with TakingITGlobal and Canadian Roots Exchange to launch www.whose.land, a web-based mobile app designed to equip users with information about Indigenous territories.
A graduate of the University of Toronto and of the University of Ottawa’s French Common Law Program, Karen was inducted into the Faculty of Law’s Honour Society in 2014 for using her legal education as a foundation for making a significant contribution to society. She is the recipient of CivicAction’s 2018 Emerging Leader Award and was named Public Policy Forum’s 2018 Prime Ministers of Canada Fellow, where she developed and delivered an executive leadership program focused on best practices to advance reconciliation.
Karen serves on governance boards for the Banff Forum and Canadian Club Toronto, on the advisory body for Connected North, and the Federal Judicial Advisory Committee for Ontario East & North. She recently served on the jury for the 2021 Donner Prize for best Canadian public policy book. She contributes to www.thehub.ca, an online platform that delivers insights, analysis, and debate about a dynamic and better future for Canada. Karen is Ojibwe from Dokis First Nation.