Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
Connecting Nations: Partnering to Meet the Infrastructure and Telecommunications Needs of All Communities
Jun. 7, 2022 at 10:50 a.m. PDT
Margareta Dovgal moderates a panel with Plains Cree member Ruby Littlechild (SNC Lavalin), Joe Bevan of Kitselas Nation (Humanity Financial Management), Shazia Zeb-Sobani (TELUS), and James Delorme of Klahoose First Nation (Indigeknow.com) on the opportunity to partner for infrastructure for Indigenous communities that will advance socioeconomic well-being and prosperity.
Sponsored by TELUS.
Ruby Littlechild, is Plains Cree and from Maskwacis, Alberta. She previously worked for the Government of Alberta and helped launch the Alberta Indigenous Construction Career Centre at NorQuest College. She is currently the National Director of Indigenous Relations for SNC-Lavalin and is a Board Member for Alberta’s Indigenous Opportunities Corporation.
The former Chief of Kitselas First Nation, Joe Bevan saw the successful negotiations of an IBA and revenue sharing agreement with Coastal Gas Link and the province of BC. His past leadership experiences include as the former Director for the First Nations LNG Alliance, Chair of First Nation Finance Authority, and former Chair of First Nations Major Projects Coalition. Currently, Joe chairs Kyah Development Corporation (Witset First Nation), the Board of Governor at Nicole Valley Institute of Technology, and serves as a director at a charity called I Love First Peoples.
Shazia is an accomplished multilingual senior executive in highly transformative, multi-stakeholder complex technology driven projects. In her current role as TELUS' Vice President Customer Network Implementation, she is focused on accelerating fast and high quality broadband connectivity to boost community based economic and social outcomes with an intention to minimize the digital divide. She is honoured to support TELUS’ Indigenous Reconciliation Action Plan which centers around leveraging TELUS’ world-leading networks, advanced technologies and innovative social solutions, to support the goals of Indigenous peoples.
James Delorme is an Indigenous digital disrupter, leader, and solopreneur. The former Chief of the Klahoose First Nation, he now serves as President of Indigeknow, spending his time on technological innovation and impactful projects with companies like Hypercharge Networks, Briteweb Digital Marketing, NWT FNIGC, All Purpose*, Vancouver Giants, KPMG, The BC Ministry of Citizen Services (Connectivity in BC) and various Indigenous partners and clients.